Help needed with damaged goods.

Posted by arturo7 (A) on August 27, 2007 at 11:52:26

Hello everybody. It has been a few months since I've posted here. I've been unable to play any records and checking in with this forum was depressing. I need some help with a problem.

Back in June, I purchased a Benz Glider H2 from Galen Carol Audio in Texas. The cart arrived damaged. Galen asked me to send it back which I did.

After a couple months of stalling and passing the buck between GCA, Musical Surroundings and Benz Micro, I was informed that the "damage was not covered under warranty." I never even opened the case, it was easy to see there was damage once the case was out of the shipping box. In one email they admitted the case showed signs of damage but still refuse to replace the cart. Unfortunately, I purchased the cart with a debit card and have no recourse available through my bank.

Does anyone have any suggestions or ideas on how I can get my money back?

Thanks,
Art

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Topic - Help needed with damaged goods. - arturo7 11:52:26 08/27/07 (22)

It seems "they" do watch these boards. - arturo7 16:50:44 08/28/07 (0)

Damaged goods - John N 19:16:07 08/27/07 (1)

RE: Damaged goods - arturo7 21:29:31 08/27/07 (0)

A few points - kev313 18:43:12 08/27/07 (0)

Very strange - patrat 18:28:09 08/27/07 (0)

meaningless warantee - sjg 17:59:22 08/27/07 (0)

Thanks for the replies all. - arturo7 16:25:09 08/27/07 (7)

RE: Thanks for the replies all. - painter27 18:33:42 08/27/07 (0)

Re: post above - Sorry I thought it was an H2 - candide 17:08:24 08/27/07 (4)

RE: Re: post above - Sorry I thought it was an H2 - arturo7 17:21:04 08/27/07 (3)

"The Glider and the H2 are one in the same."...... - Wendell Narrod 18:52:22 08/27/07 (2)

RE: "The Glider and the H2 are one in the same."...... - arturo7 21:05:52 08/27/07 (0)

RE: "The Glider and the H2 are one in the same."...... - candide 19:14:51 08/27/07 (0)

bubble level loose inside the case???? - candide 16:54:58 08/27/07 (0)

RE: What is the damage to the cart. nt - painter27 13:23:56 08/27/07 (0)

and here's me thinkin' - Nasty 13:01:41 08/27/07 (0)

Something veerrrry fishy!!! - kavakidd 12:53:22 08/27/07 (2)

Sure doesn't sound like Galen. I've made several purchases - HenryH 16:32:23 08/27/07 (1)

No, it doesn't. - arturo7 16:45:53 08/27/07 (0)

Benz Glider damage - manfred88 12:50:12 08/27/07 (0)

Send them the URL of this thread! - Muzikmike 12:08:04 08/27/07 (0)

hate that! - junkboy 11:58:16 08/27/07 (0)

Help needed with damaged goods.

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