really?

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really?

Posted by nsgarch (A) on May 17, 2012 at 21:13:06

In Reply to: Denon 7000 posted by Frank I on May 16, 2012 at 08:08:45:

I don't know who you chose for Denon "authorized factory service" but my experience was 180 deg. opposite from yours.

I used a company called PanurgyOEM in Rockaway, NJ to repair my broken AH-D7000's (right side swivel/hinge broke -- sadly, the one poorly designed part of those phones, IMO). They are an authorized Denon repair center, and have a special department that does nothing but headphone repairs. This pair was out of warranty, so the nonrefundable deposit/estimate was $29, applied to the total job. The grand total was $86.50 which included:
A kit of new hinge parts ordered directly from Denon $25.50
Labor $29 (from my deposit)
Materials $12.00 (packing materials, I think ;--)
and shipping/postage $20

I had them back in my system exactly two weeks from the time I sent them (from Tucson) USPS Priority. I'd say it was one of my best audio-related service/repair experiences ever. Sorry yours wasn't as good, and I'm curious if you used the same company or someone else?

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Follow Ups Full Thread

Topic - Denon 7000 - Frank I 08:08:45 05/16/12 (17)

really? - nsgarch 05/17/1221:13:06 05/17/12 (1)

RE: really? - Frank I 06:47:58 05/18/12 (0)

My first pair of 2000's were defective. - jimbill 21:03:39 05/17/12 (1)

RE: My first pair of 2000's were defective. - Frank I 06:49:22 05/18/12 (0)

As headphones increase in popularity... - genungo 02:15:04 05/17/12 (1)

RE: As headphones increase in popularity... - Frank I 09:43:49 05/17/12 (0)

RE: Denon 7000 - Douger 15:27:35 05/16/12 (2)

RE: Denon 7000 stripped threads - nsgarch 07:02:39 05/18/12 (0)

RE: Denon 7000 - Frank I 18:11:08 05/16/12 (0)

RE: Denon 7000 - pbarach 13:30:24 05/16/12 (7)

RE: Denon 7000 - Frank I 18:10:06 05/16/12 (6)

replacements for the Denon 7000 and the others in the series - pbarach 16:44:07 05/29/12 (4)

RE: replacements for the Denon 7000 and the others in the series - Frank I 04:53:35 05/31/12 (3)

No, everyone DIDN'T know they were being discontinued - pbarach 03:31:56 06/1/12 (2)

RE: No, everyone DIDN'T know they were being discontinued - Frank I 18:12:29 06/3/12 (1)

RE: No, everyone DIDN'T know they were being discontinued - pbarach 19:54:55 06/3/12 (0)

so lucky! - nsgarch 21:57:55 05/17/12 (0)

Follow Ups

really? - nsgarch 05/17/1221:13:06 05/17/12 (1)

RE: really? - Frank I 06:47:58 05/18/12 (0)

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