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RE: Strange...haven't they heard of call forwarding?

Sorry for the delay in answering; we've been very busy with the move.
As mentioned by Ivan, the call forwarding didn't go as smoothly as hoped. The long story is that we had to change companies as Comcast didn't serve the new place. Well, the phone company took our lines about a week and a half before they were supposed to and converted them to offsite "Market Expansion Lines" and never told us. So our phones in the old building stopped working on July 23rd. I then had to call both companies a total of 9 times for them to figure out who even owned the phone lines, then another 3 days before the new company could figure out how to forward the lines back to our existing phone lines (which I tore apart the phone system to reroute to work temporarily.

Then we moved, and I proceeded to call an addition 11 times before they could get the Market Expansion Line to forward back to the number they set it up to forward to originally! In the end, the entire process took me no less than 27 hours of phone time, 20 phone calls, and 13 emails. I apologize for the disruption...the best method for quick communication for us tends to be Facebook, which I can update from a phone rather quickly, though we try to keep the website updated as well. Everything should (obviously) be fine now, so let us know if we can help in any way if you haven't reached us yet.


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  • RE: Strange...haven't they heard of call forwarding? - Ryan Berry 10/8/1820:45:55 10/8/18 (0)

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