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just in: " . . . . . . a long way to go before we are perfect"

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JUL 14, 2012 | 06:34PM EDT
Original message, Neil wrote:

Besides the increase in scammers on your new site (despite all your PR about how you're protecting us ;~) there is also a noticeable (to me anyway) increase in the ratio of private-to-commercial advertisers IN THE ACTUAL CLASSIFIED LISTINGS. Many/most of them are simply listing/introducing new products at retail prices (msrp).

If a private party is selling something brand new for one reason or another, then great! Usually it's going for less than retail. But now, having so many commercial listings for retail priced equipment mixed in with private ads for used equipment makes the browsing experience tedious and disappointing; not to mention the fact that YOU DO allow these commercial advertisers to list their contact information in their ads!

Once again, you seem confused about what this site should be! I have no problem with a business model designed to increase revenue; it's the American Way! But you people have gone about it in a juvenile and amateurish way -- starting with those silly transaction fees, which have forced you to police all aspects of the buyer/seller relationship. And along with your specious (look it up!) reasons for doing so, it all leaves a bad taste in everybodys' mouth!

If you wanted to make more money (which you have every right!) you simply should have been honest and up-front about it, and charged listing fees pegged to the asking price of the item, something easy enough to "police" -- instead, you insert yourselves as a third party into your members' transactions in order to make sure you collect those 'back end' fees. If you continue to dig in your heels, and defend this childish arrangement, you will eventually drive most sellers away, because all the people I talk to are getting fed up with your intrusion into what should be LIVELY and PRIVATE negotiations between buyers and sellers ONLY! That was the BEST THING about the original Audiogon site -- IT'S REASON FOR BEING, and the VERY BASIS OF ITS SUCCESS!

You've lost that magic quality for now, and NO AMOUNT of other features can compensate for that loss.


Neil replied:

Louis,

Thanks. I'm going to archive my email along with your reply,
as another classic example of a "non-response" from Audiogon.
I know it will help many others understand, as it has helped me.

very cordially,

NSG



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