Home General Asylum

General audio topics that don't fit into specific categories.

A shout out to Auralex and Sweetwater Sound!

I’d just like to recognize a couple companies that really defined customer service for me.

I was looking for some acoustical treatments for my listening room recently, and contacted a few well know companies with questions and room drawings.

Only ONE responded immediately, Auralex Acoustics.
Gavin, from Auralex acknowledged my E mail receipt soon after getting it, and in a few days had a room analysis done and E mailed back to me. I was able to call Auralex and speak to Gavin directly with all my dumb questions, which he patiently answered.

Since they don’t sell factory direct, Gavin suggested I contact my local dealer, Sweetwater Sound in Ft. Wayne, IN. I was assigned a salesman named Sean.

The service from Sean was outstanding as well. He answered E mail as well as telephone questions quickly, and yes, he WILL call you back if you have to leave a message. Sean worked with me on some non standard shipping problems, and got my order to me quickly.

The room treatments look great and work even better.
Highest recommendation!

Todd's Audio links



This post is made possible by the generous support of people like you and our sponsors:
  VH Audio  


Topic - A shout out to Auralex and Sweetwater Sound! - Todd R 07:02:09 03/13/06 (1)


You can not post to an archived thread.