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Let me clarify --

the "retail" business. Many successful businesspeople are miserable failures when it comes to dealing with the public. And, how do you define "clearly"?

Perhaps (perhaps not) you have seen my Mike Tyson story. At a local high end auto dealership there were several young black men "clearly" rummaging through Mercedes and Jaguars. When the Sales Manager saw them - he told the salesman to "get rid of them". The salesman pointed out a young fellow over in the corner just standing there, observing, with his arms folded. When all was said and done, Tyson had purchased about $150,000-200,000 worth of cars, with cash, for his young buddies.

I can tell you that for many years I provided quotes to customers by the dozens that I knew wouldn't result in sales. I knew, and they knew, that I couldn't compete in certain areas. But, by doing so, the referral business I received was very, very substantial.

Sorry if I offended. Didn't mean to. Just get so frustrated when some people lose sight of the forest for the trees.


"Man is the only animal that blushes - or needs to" Mark Twain


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