|
General Asylum General audio topics that don't fit into specific categories. |
|
|
|
General Asylum General audio topics that don't fit into specific categories. |
|
In Reply to: Even when the customer's wrong - posted by kavakidd on January 17, 2005 at 22:32:03:
Although this "the customer is always right" shibboleth has been bandied about for years it is NOT gospel. Whether you are in business or not everyone should be polite but that does not mean becoming a doormat. There are real costs involved in wasting time on the tiny minority of the public who are so self-centered or oblivious to normal boundaries that they can't or won't behave in a reasonable manner. Is the customer right if they are overtly rude to your staff? If they pester other other customers and make them uncomfortable? If they interrupt your interactions with paying customers? If they continue to engage in activity that could damage the equipment you're selling despite polite cautions?
Obviously we don't know the full story here but based on:
"the nameless store has garbage."
"I know more about audio than the entire staff there."
"I'm the customer and the customer is always right."
Given this attitude and his admission that this was (at least) his seventh trip into the store with no intention of buying anything I'm not at all convinced that the possible benefits of continuing to play games with this guy exceeded the costs of booting him.
I submit that any business that blindly follows "The customer is ALWAYS right" is not going to be in business for long. A business has to establish reasonable limits. The only question here is whether the owner acted unreasonably and that we cannot know.
This post is made possible by the generous support of people like you and our sponsors:
Follow Ups
- I don't think so - plantsman 01/18/0504:35:02 01/18/05 (0)
Top of Page ]
[ Contact Us ]
[ Support/Wish List ]
[ Copyright © 2024, Audio Asylum, all rights reserved ]
