In Reply to: That's his problem, he shops elsewhere and then returns just to hear stuff...nt posted by Chris Garrett on January 18, 2005 at 00:52:42:
.......…… no reason to condone rude and unprofessional behaviour from a retailer.I posted earlier I though there was “more to this than meets the eyeâ€. I, like everyone else here, isn’t privy to ALL the facts about the scenario the original poster describes.
What I do know, it is not good business practise to “throw†customers out of the shop. I have no idea how so many in this thread can make assumptions and indeed conclusions from the information given.
The assumption or conclusion on weather “fishmatisse214@aol.com†is a “time-wasterâ€,â€tire-kicker†or whatever is rather a moot point. I have no idea if this guy buys audio gear online or elsewhere, it dosent really matter.
What is clear, having been thrown out of the shop, he will never ever spend money in that shop.A lot in this thread seem to not want to accept that untill the guy was thrown out he was indeed a potential customer.
The store owner needs to concentrate on what HE does to promote his buisness and not what the buying practises of this guy may or may not be. I’m not sure why the store owner was so ready to accept failure?
If the store owner, and many in this thread, are so positive this guy is buying audio equipment elsewhere, why on earth would you chase him away? A qualified buyer is indeed a valuble asset. The approach I would have taken would be to have a friendly chat with the guy and see what I needed to do to gain his custom. It is far better to sell the guy audio gear at a small margin to cost than to never have his custom at all. “Potential†is a big word in buisness – remember; “once you’ve got him you will have him for lifeâ€.The first plasma screen I bought I was “shopping around†for the best deal. One “dumb†salesman said there was no way he could match the price I had been quoted elsewhere. He said to me “If I sell it to you at that price it is only a margin of 9%†my reply to him was “surely 9% of $7000 is much better than 30% of sweet F A?? “ The moral of my story here is :â€something is sure as hell better than nothingâ€.
In closing, I have read all the posts and maybe this guy could be a real pain BUT I am not sure. What I am sure of is that If I had concluded that he was indeed buying audio gear then I would consider myself a failure if I couldn’t sell him something.
Smile
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Follow Ups
- Any assumption you make about what this guy, or any customer, may or may not do is absolutely…… - three_sox 01/18/0502:49:56 01/18/05 (4)
- Perhaps a course in business 101? - Rodney Gold 09:53:39 01/18/05 (3)
- Yes, you certainly need to polish your skills if your post is indicative of your business acumen. - three_sox 22:45:24 01/18/05 (0)
- That's the old joke - Mr. Black 12:53:45 01/18/05 (1)
- But not far from the truth.... - uw312@aol.com 14:59:41 01/18/05 (0)