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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: Customer Relations posted by FishMatisse214@aol.com on January 17, 2005 at 10:06:33:
I run a business , I might do exactly the same. My and my staffs time is money. If a customer asked for 6 quotes or for me to make 6 samples or asked for 6 designs or just came in 6 times and talked at length or spent my salespeoples time and NEVER purchased an item , I too would ask them to go elsewhere or give them short shrift.
You cannot possibly think that they will give you 6 "chances" and then a 7th on the hope you might buy when you have NEVER demonstrated your intent to do so. Understand that ANY profit made on an item is offset by the cost of selling that item , and time is a MAJOR component in that. There is a limit to customer service , and IMHO you exceeded that and wore out your welcome.I don't think you have a right to get up on your high horse in this case , the owner balanced out the cost/benefit of you as a customer and found you wanting. The consumer is NOT always king and right , despite them thinking so.
I might not have been as rude , perhaps made some other excuse but would have been VERY loathe to spend time with you on your 7th visit.
Rodney Gold
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Follow Ups
- I might do the same.. - Rodney Gold 01/17/0522:20:48 01/17/05 (0)
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