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General Asylum General audio topics that don't fit into specific categories. |
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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: Customer Relations posted by FishMatisse214@aol.com on January 17, 2005 at 10:06:33:
....... …. I have no idea who is right or wrong in the scenario you described.
I believe all businesses should show respect and courtesy towards all customers. However, I do support the right of any business owner to ask anyone to leave their shop for whatever reason.
If you feel aggrieved the best thing you can do is to shop elsewhere.There are lots of views in this thread covering a wide range of topics relating to customers and retailers. I would like to make the following points;
I often go into shops without buying anything – I have never been asked to leave.
I nearly always tell the salesman I will be “shopping around†and buying the item for the lowest price. (I don’t do that with hi-end audio but I do “haggleâ€)
I nearly always deal with the manager or owner of the store.
I am always willing to give a shop or salesman a “second chance†– we all have the odd “bad –day†don’t we?In the small town near where I live I think that customer service has improved dramatically over the last 15 years. As mentioned by Aussie John in the thread, Australia Post staff is friendly and efficient. In this area, all government businesses have improved their “face to face†customer service 10 fold over the last 5 years.
Lastly, I think there is “two†sides to customer service. Firstly, and mainly, staff need to be friendly and courteous towards all customers. Secondly, a point often forgotten, customers also need to be friendly and courteous towards sales people – even if the salesman doesn’t deserve it. I know I never lower my standards just so I can trade insults with a shop salesman.
I have found the views of inmates in this thread to be quite educational for a little Aussie country boy.
Smile
Sox
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Follow Ups
- I think maybe there is more to this story than meets the eye? - three_sox 01/17/0520:26:34 01/17/05 (7)
- That's his problem, he shops elsewhere and then returns just to hear stuff...nt - Chris Garrett 00:52:42 01/18/05 (5)
- Any assumption you make about what this guy, or any customer, may or may not do is absolutely…… - three_sox 02:49:56 01/18/05 (4)
- Perhaps a course in business 101? - Rodney Gold 09:53:39 01/18/05 (3)
- Yes, you certainly need to polish your skills if your post is indicative of your business acumen. - three_sox 22:45:24 01/18/05 (0)
- That's the old joke - Mr. Black 12:53:45 01/18/05 (1)
- But not far from the truth.... - uw312@aol.com 14:59:41 01/18/05 (0)
- Good points those - and - ya know what ? - kavakidd 22:16:19 01/17/05 (0)
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