In Reply to: Customer Relations posted by FishMatisse214@aol.com on January 17, 2005 at 10:06:33:
I don't think it is unreasonable to make a number of visits to a dealer before making a purchase potentially of thousands of dollars. I like to listen to a component at LEAST four or five times before making a purchase because even the system I own doesn't sound the same to me all of the time, I know thats opening another can of worms. Since you stated you do buy from dealers sometimes and don't use them for auditioning purposes and shop for price online you are a potential customer and should be treated with respect. He should assume that you are a potential customer. Some dealers wwant a quick sale with minimal auditioning but if the customer makes a mistake he or she is the loser. Over what what period of time did you make your six visits? If you audition components every six months I think he is making a big mistake writing you off because there are so many products on the market it is not unlikely that a sale couldn't be made in the future. I wouldn't worry about this rude person and just forget about him and shop elsewhere.
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Follow Ups
- Re: Customer Relations - Jesse 01/17/0516:45:08 01/17/05 (0)