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Very unprofessional....

Our family owns a chain of travel agencies and we see it all the time. People come in to daydream about a vacation they never plan on taking, asking tons of questions, and taking handfuls of brochures (which are costly, and we usually have to pay for). Also, you get about twenty calls a day - and you know its people just going down the yellow pages - trying to find the best price on a flight, cruise, or package. People assume that this is information we can just look up, but it isn't - it's a bit more complicated than that. Sometimes they call you right back forgetting that they just called you.

But, we treat each one as a prospective customer whether that is likely or not. It's just a part of doing businesses, and the successful ones would never treat a prospective customer as an annoyance.


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