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Bad experience with Best Buys in Southern Maryland

One year ago went to the new BB store for a Sony TV (present for wife). The following day found that the remote control was defective (jammed button). No joy from BB staff: "Because you didn't buy an extended warranty from us you have to deal directly with the manufacturer." Extended warranty for trouble the very next day?!? "Store policy." Finally got a replacement remote sent by Sony after a couple hours in Sony's voicemail maze.

Circuit City is across the road. We'll never buy from the BB again.




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