In Reply to: The little brick and mortars aren't the only problem here... posted by TeddiJackEddie on January 17, 2005 at 13:55:32:
One year ago went to the new BB store for a Sony TV (present for wife). The following day found that the remote control was defective (jammed button). No joy from BB staff: "Because you didn't buy an extended warranty from us you have to deal directly with the manufacturer." Extended warranty for trouble the very next day?!? "Store policy." Finally got a replacement remote sent by Sony after a couple hours in Sony's voicemail maze.Circuit City is across the road. We'll never buy from the BB again.
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Follow Ups
- Bad experience with Best Buys in Southern Maryland - Charlie S in Maryland 01/17/0514:47:25 01/17/05 (1)
- I would have returned the TV and not left until I had a receipt in hand for a CC credit. - Ross 13:05:00 01/18/05 (0)