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General Asylum General audio topics that don't fit into specific categories. |
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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: Re: Customer Relations posted by twisty on January 17, 2005 at 13:03:39:
I bought a digital camera for something over $1000 at Best Buy. From day 1, there were problems with it. The fact that I used it in my business made it even worse. So Best Buy took it and kept it for three weeks; gave it back and said there was nothing wrong with it. You can imagine how many times I needed that friggin' camera in three weeks. So, I took it back again. I was dealing with teenagers every time. Finally, I asked for the manager. They pointed him out to me, although you could tell they were not supposed to do that. I think, at that point, they were more afraid of me than him. He saw me coming and got on the phone. I stood there for 15 minutes while he alegedly spoke to someone. I finally tapped him on the shoulder and said 'listen, buddy, I want to talk to you about this camera.' To which, with great indignation, he tells me 'every computer in this store is down.' I replied, 'do you take me for a fool?' I can see that every computer we walk past is up and operating.' Then he ran off and said he'd be right back. He never returned. While I wandered around looking for the weasel, a kid in the camera department said, 'listen, buddy, I'm leaving here to go back to school in a couple of weeks, so I don't give a flying f*ck about this place. So I can tell you that Corporate Best Buy trains managers to do what he just did to you. The best you're going to be able to do is sell a broken camera on ebaY, tell the person who buys it, take a big loss, and then go somewhere else to get another one.' That exactly what I had to do. So when you talk about being insulted and treated like a fool at a little store, a similar thing can happen at Best Buy. I guess their closest competitor is Circuit City. That's where I bought the new camera. So far, so good.
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Follow Ups
- The little brick and mortars aren't the only problem here... - TeddiJackEddie 01/17/0513:55:32 01/17/05 (2)
- Bad experience with Best Buys in Southern Maryland - Charlie S in Maryland 14:47:25 01/17/05 (1)
- I would have returned the TV and not left until I had a receipt in hand for a CC credit. - Ross 13:05:00 01/18/05 (0)
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