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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: Re: UPS claim dispute Step4:The Worm Turns posted by ishmael on October 6, 2005 at 08:45:19:
I think UPS treats customers vastly differently depending on who they are. Manufacturers and large volume businesses that have contracts and spend a lot on shipping seem to have very fast and equitable damage claim procedures. Individuals and "small timers" get treated much differently.I buy a lot of lab equipment from major supply companies, almost always shipped by UPS. We've had a few damaged items over the years. Each time it has been absolutley no problem, claim settled quickly in the full amount with minimal inspection. I have yet to EVER hear of an individual or a member of the general public receiving such favorable service.
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