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In Reply to: Hi Fi companies and customer contact - worst and best posted by mbnx01 on August 12, 2014 at 12:48:18:
A few years ago my Benchmark DAC1 under warranty developed a noisy volume control. I called Benchmark and they gave me a return authorization number. I sent it out via UPS on Tuesday. They got it on Wednesday. I received it back on Thursday! I live in Northern New Jersey about 255 miles from Syracuse NY. All I can say is hooray for Benchmark (and UPS).
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Follow Ups Full ThreadTopic - Hi Fi companies and customer contact - worst and best - mbnx01 12:48:18 08/12/14 (81)
- RE: Hi Fi companies and customer contact - worst and best - SgreenP@MSN.com 20:00:50 08/17/14 (1)
- RE: Hi Fi companies and customer contact - worst and best - shutterbob 20:57:11 08/17/14 (0)
- Hooray for Benchmark! - The Duke 08/15/1414:48:51 08/15/14 (0)
- Add VAC to the superlative column. - wazoo 04:58:14 08/15/14 (0)
- Cleveland Plasma - pbarach 15:36:15 08/14/14 (0)
- Reliability Vs Customer Service - Potzrebie 14:22:54 08/14/14 (1)
- RE: Reliability Vs Customer Service - sleepysurf 15:17:16 08/14/14 (0)
- Definitive Technology - MannyE 22:23:49 08/13/14 (0)
- No bad experiences for me. - R Browne 19:55:58 08/13/14 (0)
- The best: Manley, Metric Halo, and Bottlehead - Bill Way 16:13:29 08/13/14 (1)
- Second Manley...(nt) - mkuller 20:42:34 08/13/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - llanger 12:14:53 08/13/14 (0)
- Lyngdorf - worst - they can screw themselves with or without clothes on [n.t.a.] - wangmr 09:39:58 08/13/14 (2)
- RE: Lyngdorf - worst - they can screw themselves with or without clothes on [n.t.a.] - genungo 15:30:13 08/13/14 (1)
- RE: Lyngdorf - worst - they can screw themselves with or without clothes on [n.t.a.] - wangmr 07:52:41 08/14/14 (0)
- Decware... - genungo 06:45:09 08/13/14 (0)
- RE: Gotta Mention Bottlehead - amioutaline? 06:15:32 08/13/14 (1)
- RE: Gotta Mention Bottlehead - marlin 06:33:19 08/13/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - Jack G 05:59:53 08/13/14 (1)
- Apparently you didn't get the memo.... - FrankC 23:43:51 08/14/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - Dave Pogue 04:51:13 08/13/14 (2)
- RE: Hi Fi companies and customer contact - worst and best - fantja 10:51:24 08/13/14 (1)
- CJ only moved one block over-maybe cheaper lease? nt. - MWE 18:40:53 08/13/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - woober goober 04:35:18 08/13/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - pbarach 03:43:31 08/13/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - BCR 02:49:48 08/13/14 (0)
- As others have said, CJ should be near the top of anyone's BEST list . . . - JoshT 23:14:36 08/12/14 (5)
- RE: CJ - unclestu 15:08:21 08/13/14 (1)
- RE: CJ - fantja 18:43:10 08/13/14 (0)
- Agreed... Sadly, we can continue to watch ARC descend into mediocrity since Bill passed on and his sons soldnT - Cleantimestream 06:55:16 08/13/14 (2)
- You seem so sure about this. - genungo 07:04:21 08/13/14 (1)
- Agreed . . . - JoshT 08:55:04 08/13/14 (0)
- Super Service - George3 23:05:17 08/12/14 (0)
- Spoke to Leonard at ARC a couple times to place orders for parts... - musetap 20:54:55 08/12/14 (2)
- RE: Spoke to Leonard at ARC a couple times to place orders for parts... - Potzrebie 22:42:36 08/12/14 (1)
- You've known some interesting... - musetap 06:33:10 08/13/14 (0)
- Thiel has been awesome for at least 25 years - AbeCollins 20:46:27 08/12/14 (0)
- Merlin, Magnum Dynalab, Bel Canto, and Tyler Acoustics - DKL 18:46:46 08/12/14 (0)
- Scott Nixon was a pleasure to do business with and - G Squared 18:33:49 08/12/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - calloway 17:44:49 08/12/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - DeeCee 17:30:36 08/12/14 (0)
- Bea @ VTL - LWR 17:13:34 08/12/14 (1)
- Another positive vote for VTL - E-Stat 09:53:56 08/13/14 (0)
- Pass Labs and VPI by far the best! - Potzrebie 17:05:05 08/12/14 (4)
- RE: Pass Labs and VPI by far the best! - E-Stat 09:52:17 08/13/14 (3)
- RE: Pass Labs and VPI by far the best! - Potzrebie 13:13:11 08/13/14 (2)
- Must have been lucky... - E-Stat 13:21:50 08/13/14 (1)
- RE: Must have been lucky... - Potzrebie 13:48:39 08/13/14 (0)
- Marantz - slapshot 16:39:57 08/12/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - slapshot 16:39:21 08/12/14 (0)
- WRONG! - Awe-d-o-file 16:19:00 08/12/14 (4)
- RIGHT! - mbnx01 16:42:39 08/12/14 (3)
- Not wild about the layout, but works fine with all my browsers... - David S. 07:50:11 08/13/14 (0)
- It sure loves MY Chrome. - Dave Pogue 04:44:16 08/13/14 (0)
- It'son your side - Stale 21:31:12 08/12/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - middleground 16:15:10 08/12/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - b.l.zeebub 15:50:18 08/12/14 (0)
- best & worst - FrankC 15:44:43 08/12/14 (2)
- RE: best & worst - sudz1234@yahoo.com 18:35:19 08/17/14 (1)
- RE: best & worst - mcdonald43 19:36:30 08/17/14 (0)
- Sandersound has to be the best !!! - macmagman 15:34:51 08/12/14 (1)
- RE: Sandersound has to be the best !!! - Mark Man 08:23:12 08/13/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - risabet 15:24:29 08/12/14 (1)
- Agree about TAD... - slapshot 16:38:19 08/12/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - cdb 15:17:01 08/12/14 (0)
- Huh? Had no problem getting product/contact/service info at CJ site just now - as usual. nt - Rick W 13:35:18 08/12/14 (2)
- Same here. nt - Jim Treanor 14:16:10 08/12/14 (0)
- Same experience here with schematic and service info for one of their "legacy" products (nt) - Steve O 14:10:22 08/12/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - abs1 13:29:18 08/12/14 (8)
- Have you own an ARC?... - kootenay 14:03:28 08/12/14 (7)
- The boxes are gone... they will continue to slip, no more faceplates either~nT - Cleantimestream 06:57:24 08/13/14 (0)
- RE: Have you own an ARC?... - abs1 15:13:06 08/12/14 (5)
- RE: Have you own an ARC?... - sudz1234@yahoo.com 18:33:21 08/17/14 (0)
- RE: Have you own an ARC?... - kentaja 15:26:16 08/12/14 (3)
- RE: Have you own an ARC?... - abs1 11:43:31 08/13/14 (2)
- I agree! nt - Potzrebie 17:56:26 08/14/14 (1)
- RE: I agree! nt - Jack D II 19:29:57 08/14/14 (0)
- RE: Hi Fi companies and customer contact - worst and best - Inmate51 13:01:55 08/12/14 (3)
- RE: Parasound A+ - M3 lover 16:27:12 08/12/14 (0)
- Parasound - mbnx01 15:18:12 08/12/14 (1)
- Parasound +1 - Scottson 17:58:33 08/13/14 (0)
Follow Ups
- Hooray for Benchmark! - The Duke 08/15/1414:48:51 08/15/14 (0)