In Reply to: Customer Relations posted by FishMatisse214@aol.com on January 17, 2005 at 10:06:33:
You know, the business owner made this claim and some here got into the local vs internet bash of buyers. As much as I try to support businesses where I live, local economy etc, I also believe that ANY business with a website is trolling for sales outside the local business area and becomes an internet competitor. Therefore, it's fair game while shopping around to include to online retailers. It's absolutely hypocritcal for any business to cry about people looking for better deals, especially if it's a significant cost difference, if they maintain a website where people can purchase their products. Service after the sale is a lost art, and really, local service is only for convienience. If the online dealer provides a valid warranty, the manfacturer will still take care of most problems. This is why Galen Carol, Music Direct, ONECALL, Underwood, Audio Elation and others will flourish. They truly understand who their competitors are and set the highest standards for "Customer Service".
"If it ain't music, it might as well be a barkin' dog"
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Follow Ups
- You're going to buy it online - mt10425 01/18/0505:27:50 01/18/05 (0)