|
General Asylum General audio topics that don't fit into specific categories. |
|
|
|
General Asylum General audio topics that don't fit into specific categories. |
|
In Reply to: Very unprofessional.... posted by uw312@aol.com on January 17, 2005 at 15:51:18:
However communications are a complex area and, much as I hate them, I have to concede the computer phone voice directing you to press multiple buttons is a necessity for many businesses.But when it comes down to person to person contact, there is no excuse for incivility.
However I'm saddened to hear that service in the US is declining because that was one area where I felt the US was far in advance of Australia. It certainly was a few years ago when I visited.
Here, it is far too often I am ignored while the "assistant" is filling out forms or worse, having a personal conversation with someone on the phone or with a friend at the counter. A few acknowlege your presence with a polite "I'll be with you in a moment" but it is easy to get the impression you are a nuisance and are keeping them away from more important matters.
However it is easy to see when a business takes customer service seriously and have put their employees through a training course. I'm always impressed with the service here at the counters of Australia Post - friendly, efficient and always helpful. And I should add that our local (relatively) high end store, relying on home theatre to survive, are not too bad although their recorded phone message advising to leave a message & they will call you back, is a sham as they never do :-(
John
Interesting times
This post is made possible by the generous support of people like you and our sponsors:
Follow Ups
- If only more businesses would act in the professional way you do - John C. - Aussie 01/17/0516:14:43 01/17/05 (0)
Top of Page ]
[ Contact Us ]
[ Support/Wish List ]
[ Copyright © 2025, Audio Asylum, all rights reserved ]
