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In Reply to: Re: Circuit City SUCKS!! posted by Dman on July 25, 2003 at 10:42:46:
OK, So I spent almost 7,000 dollars on a DLP project TV, a Polk home theatre surround sound system, sub woffer, speaker stands, monster cables, extended warranties on everything and an installation package.
The local installation vendor that circuit city farms the job out to, can't seem to be honest about arriving during the four hour window that I had to take off work to accomodate. 2-6PM just wasn't good enough, and they call to say the guys running late (at 5:50PM) but will be there 'soon'. At 6:30 I called them to tell them to reschedule. One week later they call at 9PM to let me know that the guy will be there between noon and 4PM the following day. I schedule another foour hours off of work. The guy calls me from 40 miles away to say he would be there in 20 minutes. 1 hour and 45 minutes later he shows up (4:30). Well I rescheduled when he missed the window, thirty minutes before. So I decide that I will install it myself. I call the store that I bought the crap from and ask to speak to a manager. Well, the manager is in a meeting (at 4:45PM on a Friday....I doubt that) on 'loss prevention' ie, shoplifting. 'Sorry' is the response but you'll have to call back later. My response is, 'so you are telling me that this meeting about possible shoplifting is more important than speaking to a customer who has spent 7,000 dollars there and cannot get paid services delivered?' 'Sorry, blh blah blah......'\
Well, guess what? Circuit City just lost a customer - and the 7K home theatre is not the only things I have purchased there in the past, but it will be the LAST! PS- Monday I will file a suit in small claims court against CC for the failure to deliver on goods and services that where purchased and paid for in full. Let them spend there precious manager's time city on his DUMB ASS in court.
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Follow Ups
- Re: Circuit City SUCKS!! - dizzy_leggs 09/12/0316:58:32 09/12/03 (0)
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