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RE: Tact nightmare. Buyer beware.

Dear Friends,

This is Tact response to the post made by “Posted by gdg (A) on April 04, 2008 at 20:47:49”

Tact Audio values its customers and does its best to provide exceptional technical support and service of Tact units. There is small number of cases with damaged units due to shipment, Tact employees and end users mishandling of units. It is quite natural for this to happen. However, when this happens Tact is extremely prompt to resolve the problem and most of the time on Tact expense regardless of who caused the damage. Tact customer support record speaks for itself. To this particular customer we have provided hours of free support that goes far beyond the usual support. We have even asked him to return the unit to his dealer if he is not happy with it. However there is a certain point when, in order not to humiliate its employees the company has to draw a line and distance itself from an abusive person. After receiving the bellow email Tact made a decision not to expose its employees to this abusive, offensive and in a way threatening individual. This email is just one sample of emails that we have received from this person.


The following is the email received by Tact support.


"We're on now pal,

After shipping me an amp that was clearly never even bench tested and defective right out of the box you've got a lot of nerve charging me COD for the return shipment (on top of the $80 I had to shell out to send it back). Then I open the box to find the amp has been dropped and the corner has been smashed. Before you try and bullshit me that is shipping damage this did not happen on the return trip since the boxes were unmarked and it did not happen on the way to you since the corners of the amp are encased in foam (there is a picture attached). To add insult to injury I had to reload the firmware before I could even get a reasonable room measurement.
Ok Mother Fucker, if that's the way you want to play it, I'll play. I've already convinced one friend to not purchase a new 2150 from you and I am going to post an account of the 3 months of bullshit and fuckups I been through with your company on all my favorite audio websites. I hope is was worth it to you because I've been around Audio Asylum for many years and have enough cred that plenty of people will listen when I speak. I am also very good with the written word and think I could do plenty of damage on the Stereophile forum as well. Naturally I'll also let the people on the Tact site know how badly your company has deteriorated.

Look me up any time you are in town fucker and I'll be looking forward to any future Tact audio shows that come to town.
Gerry"





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