Amp/Preamp Asylum: RE: what's the dealer's role? by gdg Looking for a new Amp or Preamp? If you're after tubes, post over here.

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Posted by gdg (A ) on April 5, 2008 at 19:25:17

In Reply to: what's the dealer's role? posted by troporobo on April 5, 2008 at 18:40:08:

Dealers always try and promote the notion the they provide support for their products but in general (and in this case), they simply refer warranty issues back to the manufacturer. I purchased the amp in the US but live in Canada and because the dealer doesn't stock the amp it wasn't a simple matter of an exchange. My options where to send the amp back for a refund or have it repaired. Initially, the amp was functional in every respect except for he fact that the "standby" function did not work and I was assured by Boz (the owner) that the problem was easily fixable with a new controller board. I went along with this assuming the whole issue would be easily resolved. The problem was that, by the time that I realized that I couldn't trust Boz at his word, and that the company was in disarray, a little over a month had passed and the dealer (Jeff Stake) refused my request for a refund. I don't believe the dealer handled this with integrity but he had my money and I was stuck.

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