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The Turntable Factory/Joel...EXCELLENT customer service

Just wanted to share a very pleasant experience I've had with The Turntable Factory. Joel is definitely one of the good guys in the business.....he truly cares about classic old-fashioned customer care and has a genuine love for vintage turntables, regardless of whether or not he's making any money.

I won an Empire 698 on ebay and Joel walked me and the seller through the shipping/packing process every step of the way. He went OUT OF HIS WAY to help me on the phone and via email. The Empire is now sitting in my living room, totally intact and survived the shipping process thanks to Joel's consultation. I called Joel and he sat right there and helped me unbox and assemble the unit over the phone. He also told me that he would be happy to help me should I require any additional support.

Let me just say that I haven't actually paid him to do any work for me. He's providing all of this service just for the sake of it...for the love of hi-fi. This, I think, is insanely rare in an age where most audio salespeople and repair personnel seem to not be able to wait to get you off the phone or out of their hair fast enough. The kicker was when I told Joel I wanted to send him the table to go over it and he said that if it seemed like it was working, don't even bother....that there isn't much he would really need to do to it. He could have easily made money here and he turned it down because he is intelligent, honest, and has integrity.

Joel, thank you for your help!! A++++


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Topic - The Turntable Factory/Joel...EXCELLENT customer service - Mr Blue Sky 13:53:39 04/24/07 (8)


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