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In Reply to: RE: No arguing with that posted by amioutaline? on August 18, 2014 at 17:00:41:
The apology should come from the dealer. The dealer should handle all issues concerning items they sell to customers. They are the go between the dealer and the customer, responsible for all problems and upgrades. I was a dealer in the 90's and sold VPI among many others. If there where any problems with any gear that I sold, I would take care of it. There is no reason for the customer to contact the manufacturer directly, that was my job. I never had a problem dealing with Sheila (RIP) at VPI, actually, I can't remember any significant problems with VPI products at all.
Any dealer worth his salt will take care of his retail customers, it is the manufacturers duty to support their dealer network.
HW is now retired, he does not have to participate on these forums, however he does. That is a good thing!
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Follow Ups
- RE: No arguing with that - The Dill 08/18/1417:59:43 08/18/14 (4)
- RE: No arguing with that - Plinko 18:49:37 08/18/14 (3)
- RE: No arguing with that - The Dill 19:03:40 08/18/14 (2)
- Answer - bad teacher did go through the dealer - Plinko 16:50:12 08/19/14 (0)
- Not what I was referring to - Plinko 16:29:27 08/19/14 (0)