In Reply to: RE: Never the problem posted by chopper87@aol.com on February 17, 2015 at 11:23:11:
Good luck. You will need it. Depending on how the product was designed and assembled it is entirely possible that portions came from subcontractors who have their own reasons for keeping quiet and the manufacturer may not even know what is going on with the firmware in sufficient detail to be able to fix it. In addition, even if there is one engineer who has responsibility for the entire product design he may be out of his depth and fail to understand the issues. Or he may fully understand them but is being told to keep quiet.
Your best hope for getting the product fixed even if it is a SMOP ("small matter of programming") is to find enough other customers who have similar problems and organize some kind of joint action. As you say, don't hold your breath.
It could be worse...At least you didn't buy equipment for multiple thousands of dollars from a company that took your money, never delivered the product and is now in bankruptcy with (maybe) enough assets left to pay the lawyers.
Tony Lauck
"Diversity is the law of nature; no two entities in this universe are uniform." - P.R. Sarkar
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Follow Ups
- RE: Never the problem - Tony Lauck 02/17/1516:58:15 02/17/15 (1)
- RE: Never the problem - chopper87@aol.com 18:23:09 02/17/15 (0)