I had one of those experiences today that need to be shared, perhaps only for the catharsis involved. A business that calls itself The UPS Stores is not. It is loosely affiliated with UPS, mainly to attract/lure business; but when push comes to shove, as it did today, it’s not. If you ship through UPS online with the intention of taking your package to The UPS Store instead of having a UPS truck pick it up at your store/house, your receipt will tell you in fairly fine print that no matter how valuable your item is and how much you insure it for, it’s only really insured for $1000. That’s their ‘limit of liability.’ Even though they will charge for any amount of insurance above $1000 you innocently request!
That is a fraction of what my shipments generally cost and of what I insure them for. I have been shipping audio gear like this for ten years, never noticed the fine print, never had an issue. Nobody at The UPS Store ever told me, as they took in huge boxes marked “fragile/audio equipment,” that it wasn’t really covered for the insured amount. Why should they? Then I’d take my shipping business elsewhere.
So today, while admitting that they had done $2250 worth of damage to my amplifier and letting me file detailed estimates of damage done, cost of repair, done a detailed inspection on site (albeit delaying the inspection for two weeks because the inspector was “on vacation”), UPS told me, sorry dude you get $1000 period because that’s what our rules say (if you’re dumb enough to use The UPS Store). None of their dance of collecting information meant anything. It was likely some sort of exercise to create an impression they were taking my claim seriously, to keep me from leaving when they finally gave me the bad news. Nice try, UPS. I’m gone.
So beware shippers: The UPS Store is not.
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Topic - The UPS Store is not. - Bob Neill 16:33:06 06/19/14 (55)
- RE: The UPS Store is not. - AbeCollins 00:13:51 06/25/14 (0)
- Canceled my account... - TWR 16:53:25 06/23/14 (0)
- RE: The UPS Store is not. - fantja 10:31:02 06/22/14 (2)
- RE: The UPS Store is not. - Bob Neill 10:34:19 06/22/14 (1)
- RE: The UPS Store is not. - fantja 16:02:32 06/22/14 (0)
- RE: The UPS Store is not. - xfiler91158 07:34:58 06/21/14 (2)
- RE: The UPS Store is not. - middleground 08:28:12 06/21/14 (1)
- RE: The UPS Store is not. - xfiler91158 10:28:35 06/22/14 (0)
- OUCH! - Bromo33333 05:35:56 06/21/14 (0)
- RE: The UPS Store is not. - pictureguy 17:45:27 06/20/14 (1)
- LOL - rick_m 06:54:55 06/21/14 (0)
- RE: The UPS Store is not. - pictureguy 17:42:32 06/20/14 (3)
- RE: The UPS Store is not. - tesla 02:43:36 06/21/14 (2)
- RE: The UPS Store is not. - pictureguy 06:07:20 06/21/14 (1)
- RE: The UPS Store is not. - Green Lantern 08:06:01 06/21/14 (0)
- RE: The UPS Store is not. - Todd Krieger 14:54:37 06/20/14 (2)
- agree it's a convenience factor for me as well - Green Lantern 17:13:54 06/20/14 (1)
- RE: agree it's a convenience factor for me as well - Inmate51 02:05:37 06/21/14 (0)
- I limited my interaction with UPS proper years ago - mt10425 14:31:13 06/20/14 (0)
- "If you ship through UPS online with the intention of taking your package to The UPS Store" - David S. 11:04:39 06/20/14 (1)
- Very good info, thanks... (nt - genungo 11:59:42 06/20/14 (0)
- Paid me twice over 1k - Kloss 10:48:35 06/20/14 (0)
- Why would anyone use UPS when there's USPS? That's what I'd like to know about. Nt - geoffkait 10:45:55 06/20/14 (3)
- for me it's the tracking system....one is superb, the other...well not so superb - Green Lantern 21:12:49 06/20/14 (2)
- RE: for me it's the tracking system....one is superb, the other...well not so superb - The Dill 05:50:08 06/21/14 (1)
- great info; I wasn't sure - Green Lantern 08:08:21 06/21/14 (0)
- Old joke, but good one... - MWE 10:38:17 06/20/14 (0)
- they are incredible liars - mbnx01 09:09:52 06/20/14 (3)
- RE: they are incredible liars - -æ- 10:08:15 06/20/14 (0)
- RE: they are incredible liars - Bob Neill 09:49:50 06/20/14 (1)
- It's like Linn vs. Linn Audio of New Hampshire... - Dman 09:52:54 06/20/14 (0)
- RE: The UPS Store is not. - Mick Wolfe 08:46:43 06/20/14 (0)
- RE: The UPS Store is not. - REL54 08:43:05 06/20/14 (3)
- RE: The UPS Store is not. - Bob Neill 09:48:22 06/20/14 (2)
- RE: The UPS Store is not. - mbhcid 17:44:23 06/20/14 (0)
- RE: The UPS Store is not. - Bob Neill 10:44:18 06/20/14 (0)
- My horror story with UPS Store - Maniac 08:38:39 06/20/14 (0)
- A pox on UPS in general - Brian Walsh 08:31:58 06/20/14 (0)
- Thank You! - richard hickey 07:36:25 06/20/14 (0)
- RE: The UPS Store is not. - Jeff Joseph 07:05:26 06/20/14 (5)
- That is why UPS and FedEx do NOT offer "insurance." - David S. 11:09:46 06/20/14 (3)
- Insurance - Bob Neill 12:04:02 06/20/14 (2)
- RE: Insurance - Jeff Joseph 15:21:01 06/20/14 (1)
- Exactly true: Crawford is an insurance company. - David S. 06:37:52 06/21/14 (0)
- RE: +1 - Todd A. 07:20:19 06/20/14 (0)
- RE: The UPS Store is not. - devman 06:37:29 06/20/14 (0)
- RE: The UPS Store is not. - devman 06:27:15 06/20/14 (0)
- RE: The UPS Store is not. - Dman 05:53:55 06/20/14 (0)
- UPS Store - Never again - Blackdog 05:33:16 06/20/14 (0)
- RE: The UPS Store is not. - bjh 20:02:50 06/19/14 (0)
- RE: The UPS Store is not. - Ozzy 17:14:22 06/19/14 (0)
- RE: The UPS Store is not. - painter27 17:08:08 06/19/14 (0)
- This is why FedEx owns its own FedEx Office stores (nt) - Chip647 17:00:26 06/19/14 (2)
- RE: This is why FedEx owns its own FedEx Office stores (nt) - Mick Wolfe 08:31:38 06/20/14 (0)
- +1 indeed! - Dman 05:52:13 06/20/14 (0)