Amp/Preamp Asylum: Tact nightmare. Buyer beware. by gdg Looking for a new Amp or Preamp? If you're after tubes, post over here.

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Posted by gdg (A ) on April 4, 2008 at 20:47:49

Here is an account of my experiences with Tact USA upon purchase of a brand new 2150 XDM.

In chronological order:
1) Directly out of box the amp is defective. The standby function doesn’t work and when I contact Boz (the company owner) he informs me that this is probably a defect in the controller board. He promises to ship to me a replacement board immediately.
2) A month passes and, when I inquire, I find out the board hasn’t even been shipped.
3) When the board does arrive it is the WRONG one.
4) I wait another few weeks before the correct board finally arrives (we are now up to six weeks). The replacement turns out to be defective as well (but with a different problem). This time the front panel stops responding to commands a few minutes after each power up (powering down is the only way to reset).
5) While I’ve been patient up to this point, I’m starting to get concerned about the support and integrity of the company so I request a refund. This is refused by both Tact and the dealer (Jeff Stake).
6) I am forced to pay for shipping back to the company for repair.
7) Despite Boz’s promise that this problem will be looked after immediately the amp isn’t returned for a month.
8) When the amp does arrive it is COD and I am forced to shell out another $80. While this is beyond outrageous it gets worse... much worse.
9) I open the box and discover that the amp has been dropped or terribly mishandled in some way. ONE CORNER OF THE ALUMINUM FRONT PANEL HAS BADLY DAMAGED. Even though this kind of damage is completely impossible to do during shipment, with each corner of the amp encased in 2” of very thick heavy plastic foam that would be impossible to penetrate (even with a hammer), Boz lies and claims that the amp was received in damaged condition.
Below is a link to a picture of the damage:
10) When I attempt to take measurements I get bizarre and completely unacceptable readings and am forced to reload the firmware myself before the amp even functions.
11) To add final insult to injury it turns out that initial defect (where the standby function does not work) has NOT even been corrected.
12) I am now stuck with a $3000 defective and damaged amp that I can't resell.

Suffice to say that I will NEVER do business with Tact USA again and I would caution any new buyers that it appears that the company has deteriorated to a point bordering on criminal.

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